Support
How can we help?
Write to us and we will get back to you. Include the device and app version (Settings shows it at the bottom) if something isn't working.
info@odbs.techFrequently asked questions
My dose reminder didn't arrive.
Check that notifications are allowed for Weekwell in your phone's settings and that Settings → Injection day reminder is on in the app. Reminders are scheduled on your phone, so they also work offline; on Android, battery optimisation can delay them.
How do I move my records to a new phone?
On your old phone open Settings → Account and connect Apple or Google. On the new phone sign in with the same Apple or Google account and your records come back.
How do I restore my Pro subscription?
Open Settings → Restore purchases while signed in to the same App Store or Google Play account you subscribed with.
How do I cancel Pro?
Subscriptions are managed by Apple or Google. In the app open Settings → Manage subscription, or go to your App Store or Google Play subscription settings. Pro stays active until the end of the paid period.
Can I change my injection day or dose?
Yes. Open Settings → Treatment & schedule. Change the dose only as your doctor prescribed.
How do I export my data?
Open Settings → Privacy & data → Export my data. Weekwell prepares a ZIP file with all your records and photos and gives you a download link in the app.
How do I withdraw consent for AI meal estimates?
Open Settings → Privacy & data and turn off AI meal analysis. Photo estimates stop; everything else keeps working.